FREQUENTLY
ASKED QUESTIONS
SUPPORT
CANADA
594 Newpark Boulevard
Newmarket, ON
(888) 450-APEX (2739)
sales@apexlab.ca
USA
3191 Casitas Ave, Unit 115
Los Angeles, CA 90039
sales@apexlab.ca
Yes, we do! It's true. We get this question asked more than 100 times a day! It's why it made it to the top of this page. Everything you see on apexlab.ca is in-stock and ready to be shipped the same day if the order is placed before 2pm EST.
We guarantee preparing your order and getting it shipped out within 24hrs after receiving purchase. All orders are shipped via UPS. Typically at this time during COVID-19, it takes 2-7 business days for delivery. However, we hear tremendous feedback that it takes much faster then advised.
Check out some of our online reviews to see why Apex is loved! View here
Based on the season Apex offers free shipping for orders above $150. Currently we do not have any free shipping offers. Also note, that Apex Lab seasonally offers curb-side pick up at our Newmarket location. Please be on the look out during CHECKOUT process.
Germs Be Gone is available with either 65% an 75% ethyl alcohol, which is more than the minimum specified by WHO to effectively destroy microbes. All formulated to keep you and your family safe.
All Germs Be Gone Hand sanitizer product is produced at an FDA and Health Canada approved Canadian facility near Toronto. This ensures excellent local, national and global access to Germs Be Gone!
Keep out of reach from children. If swallowed get medical help or contact a Poison Control Center right away.
Product is flammable. Keep away from open flame and sources of heat. Avoid contact with the eyes. If contact occurs, flush eyes with water. Discontinue use and consult a healthcare practitioner if irritation develops. Do not use on broken or damaged skin.
As we are committed to providing easy, quick, and affordable access to our products to the general public, we keep large inventories of product on hand.
Yes. This varies between 3-4 years after date of manufacturing.
Plain ethanol will dry and crack skin if used frequently. Our product is enriched with Aloe and Vitamin E which helps ensure hands remain soft and supple, even after multiple uses.
Depending on hand size, a sufficient amount of the product should be used that all parts of the hand and wrist are well covered. We recommend 1-2 pumps.
NO RETURN POLICY - Due to necessary health and safety reasons, once this product is shipped it cannot be returned for Refund. These items are non refundable and non returnable.
Yes. Germs Be Gone! kills bacteria and viruses.
If you’d like to cancel or change your order, please call 1-888-450-2793 as soon as possible. We’ll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment department and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Please refer to our returns policy for information on returning or exchanging items you have ordered.
We are unfortunately unable to change the shipping address once an order has been placed. That is because we cannot guarantee that the change in our system will be effective before the shipment takes place, and also to prevent possible fraud.
You can try to contact the courier for advice.
If your order is already in transit and the courier can’t deliver it due to the wrong address, it will be automatically returned to our warehouse, and refunded.
We advise you to check and update the shipping details in your Apex account to avoid any future issues.
Yes! Apex gift cards are delivered by email and contain instructions to redeem them at checkout. A code for activation/use will be sent via a confirmation email after you have completed your check-out.
To purchase, simply click here and select the gift card amount(s) you wish to give, select 'Send as a Gift' and choose from our range of gift card covers to suit all occasions. Add your personalized message and we’ll then send the gift card digitally across to the lucky recipient for you, with instructions on how to redeem it.
Simply click here and enter your Apex gift card code to see your current balance.